Privacy & Refund Policy 2018-05-30T00:50:48-07:00

Privacy & Refund Policy

Event Cancellation & Refunds Policy

PBG acknowledges that our event participants may have emergencies or scheduling conflicts that require cancellation of their attendance. Event participants needing to cancel, reschedule, or request a refund are required to do (3) three business days prior to the event. Any cancellations occurring after this time will be subject to all original event fees. These fees cover pre-arranged costs to the garden and are non-refundable. PBG appreciates your understanding.

Privacy Policy

This Privacy Policy governs the manner in which Pittsburgh Botanic Garden collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://pittsburghbotanicgarden.org/ website (“Site”).

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

How do we use your information?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Pittsburgh Botanic Garden may collect and use Users personal information for the following purposes:

To run and operate our Site.
We may need your information display content on the Site correctly.
To improve customer service.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

We encourage Readers to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 5/29/2018

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Pittsburgh Botanic Garden
799 Pinkerton Run Road
Oakdale, PA 15071
info@pittsburghbotanicgarden.org
(412) 444-4464